Setup and support

Last updated: September 22, 2026.

Set up your store

  1. Open Talkbot from Shopify admin. Choose a plan in Pricing plans and confirm the terms on Shopify. No separate AI account is required.
  2. Publish available products to Online Store, then synchronize them from Product catalog.
  3. Enable the assistant in Assistant settings. Set the greeting and store guidance. Do not enter personal or confidential information.
  4. Select Open theme editor. Turn on the Talkbot app embed and save the theme. Check the same theme in your storefront.
  5. Open Get product advice, complete the safety check and consent, then try a budget or product request. Select a variant and confirm before adding it to the cart. Checkout remains in Shopify.

Microphone and sound

The merchant must enable voice and have allowance remaining. Shoppers must choose to start voice and allow microphone access. If access was denied, allow the microphone in the browser's site settings and the operating system's privacy settings, then reload.

If you cannot hear the assistant, check device volume, the selected speaker or Bluetooth headset, and whether the browser tab is muted. Allow audio playback when prompted. Select End voice before retrying; muting does not end the connection. If the previous session is still awaiting completion, wait a few minutes and contact support if it persists.

Trial and usage limits

The trial lasts 7 days with 3 total voice minutes shared across the store, 30 product decisions, 1 simultaneous voice session and 60 seconds per session. A new voice session needs at least 15 seconds remaining. Changes while typing can count as product decisions. Changing plans does not replenish the trial; reinstalling retains usage while store records are retained.

Check Usage for confirmed voice time and reserved time. Time is finalized after the provider confirms the connection has ended. Unconfirmed sessions may keep their reservations. New use stops at the applicable limit; there are no automatic overage charges. Current prices and allowances are in Terms of service and the Shopify approval screen.

Change plans or cancel

Open Pricing plans in Talkbot to reach Shopify's subscription screen. Review the displayed terms before confirming a change or cancellation. If a cancellation option is not shown, uninstall Talkbot through Shopify admin → Settings → Apps and sales channels → Talkbot → Uninstall. Check Shopify's billing screen for outstanding charges and the effective cancellation date. Disabling the embed or closing the browser does not cancel the subscription.

Products missing or out of date

Check the product's Online Store publication, available variants and inventory in Shopify, then synchronize Product catalog again. Product suggestions can be temporarily unavailable while an update is pending. Verify product prices, stock and delivery conditions on the product page and in the cart.

Contact support

Include the store domain, issue time and timezone, device/browser, and the displayed error. Do not send passwords, API keys, payment information or recordings containing personal information. See the privacy policy for data handling.

Operator：株式会社モリモリダ
Contact：contact@morimorida.com